General Motors has been faced with plenty of negative press and criticism lately. With the stalled bailout to add to falling new car sales and the fact that they continue to bleed cash, many wonder why the mammoth automaker doesn’t change its ways before it’s too late. But GM affirms that change is already underway, and that pundits and politicians simply have failed to talk with customers and dealers and see the newest wave of vehicles they’re producing for themselves.
Among the news that has helped confirm GM’s changing ways is a new Sales Satisfaction Index Study from J.D. Power that shows that GM dealers like Detroit Chevrolet dealers or Lubbock Chevrolet dealers are providing some of the best customer service in the auto industry, rivaling that of foreign brands. While GM strives to make additional improvements to its model lineup and dealer network, the automakers contends that change is already in place and is not just wishful thinking.
Quality is another area where General Motors continues to uphold. GM reduced warranty repairs by about 40 percent between 2002 and 2006, and cut such repairs down by 14 percent between 2006 and 2007. Quality is important to car buyers these days, especially when imports have exuded much higher quality than domestic vehicles for quite some time, which has certainly helped fuel sales among Toyota dealers Olympia. As such, GM claims that quality has already improved dramatically and they appear to be on track for continuing to improve quality and manufacturing efficiency.
GM can reference plenty of studies and products that have received kudos recently, but have largely gone unnoticed by the mainstream media in recent weeks. For example, the award-winning Chevrolet Malibu was the segment leader in the J.D. Power and Associates Initial Quality Study and remains a strong seller at Lewis Automotive and overall within Chevy’s lineup. Additionally, brands such as Chevrolet, Pontiac, Cadillac, and Buick, all ranked well in J.D. Power’s Initial Quality Study, which was no surprise to Chevrolet Tuscaloosa dealers who have seen commendable improvements in quality in recent years. Other GM brands that also ranked above average in the study included Cadillac, Hummer, Saab, and Saturn.
So for many car shoppers looking for a new car, GM is not folding up and calling it quits. Although the talk of the bailout is far from over, the automaker plans on making progress in the future and continuing the progress it has made so far.
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Learn more about the Big Three bailout right here.
